Clear terms protect both sides. You know what to expect, and we know what we need to do the job properly.
These terms apply when you use this website, contact Tony's Squeegee about a service, or book window cleaning. Please give us accurate property details so we can assess the work and plan the visit.
Sending a message or requesting a quote does not reserve an appointment. We confirm a booking when we agree the service, price and appointment window with you in writing, by text or by email.
Use the website for genuine service enquiries. Keep the information you submit accurate and current.
Unless a quote states a different period, it is valid for 30 days from issue. It covers the glass, access and tasks described in that quote.
If a site check shows more glazing, restricted access, difficult reach or different conditions than you described, we may need to revise the scope and price. We will discuss any change with you before starting that extra work.
The written quote sets the agreed work. Ask us to clarify anything that is unclear before confirming.
We agree an appointment window with you and confirm it before the visit. Route planning can affect arrival time within that window, so please keep your phone available on the day.
Call or message Tony's Squeegee promptly if your plans change. We will confirm whether a new appointment is available and tell you about any agreed fee that applies before confirming the change.
Short notice can affect our route and other appointments. Please do not assume a change has been made until we confirm it.
Rain, strong wind, unsafe surfaces or another site condition can make window cleaning unsuitable. If we cannot work safely, we will contact you and arrange another appointment.
If we arrive and cannot access the agreed work area, we will try to reach you. Any charge for an abortive visit must have been disclosed and agreed before the booking was confirmed.
We make reasonable efforts to attend within the agreed window. If delays affect your visit, we will let you know and discuss a practical alternative.
Safety comes first.
A clear working area helps us complete the agreed service safely. Please tell us about access issues and known hazards before the appointment.
You are responsible for arranging access to the property and the agreed window areas. Tell us before the visit if a gate is locked, parking is limited, a site induction is needed or access instructions have changed.
Please secure pets, remove fragile objects near the work area and let us know about damaged fittings, loose panes or other hazards. We may pause or decline work where access is unsafe.
We will confirm the price or quote before the work starts. Payment is due within 7 calendar days of the invoice date unless the invoice or a separate written agreement gives another due date.
Please use the payment details shown on your invoice and contact us promptly if you believe an invoice is incorrect.
Standard window cleaning may not remove paint, silicone, adhesive, mineral deposits or other bonded residue. We will assess specialist work separately and seek your agreement before adding it to the job.
Pre-existing scratches, chips, failed seals, damaged coatings and unsuitable surfaces can affect the result. We cannot promise a particular outcome where the glass is damaged or safe access is not possible.
We take care while working at your property and will explain relevant scope limits before work begins. Tell us promptly if you have a concern about a visit.
Please contact us as soon as you notice an issue, with the appointment date and a description of the concern. We will review the matter and discuss the next steps with you.
Nothing in these terms removes rights or remedies that cannot be excluded under Australian Consumer Law. Any liability limits apply only to the extent permitted by law.
We may update these terms over time. The version shown on this page applies when you make an enquiry or confirm a booking, unless we agree otherwise in writing.
If a term does not apply under Australian law, the rest of the terms continue to apply.
Talk with Tony's Squeegee before confirming your appointment. Call +61 483 941 612 or send your query through the booking page.
Call +61 483 941 612 Contact us about a bookingWritten enquiries
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