Newcastle, New South Wales 2308 +61 483 941 612 Book an appointment
Customer information

Privacy Policy

When you ask Tony's Squeegee to quote or book a window clean, you may share your name, contact details and property address. This policy explains what we collect, why we need it and how to ask us to access or correct it.

Newcastle, New South Wales Reviewed as our practices change

01 / Information

What information we collect

We collect details you choose to give us through a booking or quote form, a phone call or an email. We ask for enough information to understand the job and contact you about it.

  • Contact details: your name, phone number and email address.
  • Property details: the service address and suburb, property type and relevant access notes.
  • Cleaning requirements: details such as window numbers, interior or exterior work and preferred appointment times, if you provide them.
  • Website visit details: basic technical data, such as browser type and pages viewed, may be recorded by server logs or analytics if those tools are enabled.
02 / Use and disclosure

How we use and share information

We use your information to handle the service you have asked about. We do not sell or trade customer information.

Quotes, bookings and service delivery

We use contact and property details to assess the work, prepare a quote, confirm an appointment, schedule the visit and carry out the window cleaning. We may contact you about changes or details needed to complete that booking.

Records and ongoing service

Relevant information may be kept for invoices, accounting, service history and recurring appointment administration. We keep those records for as long as they are reasonably needed for these purposes or to meet legal record-keeping duties.

Limited sharing

Information may be handled by service providers that help operate the website, manage communications or maintain business records. We limit what is shared to what is reasonably needed for that task, and require appropriate care in handling it.

Messages from us

We use your details to reply to an enquiry and manage the service you requested. We do not use your information for unrelated marketing without your consent.

That is our approach. We handle personal information in line with applicable Australian privacy requirements.

03 / Safeguards

Storage, security and cookies

We keep enquiry and booking records while they are needed to respond, provide the service, manage business records or meet legal obligations. We take reasonable steps to guard them against unauthorised access, loss or misuse.

Careful handling, sensible retention

Information may be held in business systems and with providers used to manage the website, communications or records. We review what is still needed and remove or de-identify information when it is no longer required, subject to any record-keeping duties.

We use reasonable technical and organisational measures to protect information. No online transmission or storage method is completely secure. If you have a concern about how your details have been handled, contact us so we can look into it.

04 / Your information

Access, correction and privacy enquiries

You can ask what personal information we hold about you and request a correction if something is inaccurate or out of date. We may need to confirm your identity before responding.

Request access or a correction

Call or email Tony's Squeegee with the details of your request. Tell us how you contacted us or booked, and what information you want to access or update. We will review the request and let you know if we need anything further.

Accurate details help.

Raise a privacy concern

Contact us if you believe your information has been mishandled. We will review the concern, make reasonable enquiries and respond with the outcome. If you are not satisfied, you can seek guidance from the Office of the Australian Information Commissioner.

Ask us about your information

For a privacy question, access request or correction, contact Tony's Squeegee directly. You can also send a request through the booking page.

Call +61 483 941 612 Email a privacy request Open the booking page